Our candles are handmade and poured in small batches.
Imperfections and slight color variation may be present however we embrace these as unique characteristics of each piece. Once an order is placed, it may take up to 3-5 business days to be fully processed & you will receive a notification (email or SMS) once your order has been shipped.
If you have any questions about your order, please contact us via email at info@essancestylehouse.com
Returns All sales are final and returns are not accepted at this time. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate and resolve the issue.
Damaged Items Due to the delicate nature of our goods, candles can sometimes arrive damaged if improperly handled while in transit to you. In the unfortunate event that an item arrives damaged, please photograph and document the incident within three (2) days of receiving your item. Submit photos of item damage/defect and full packaging via email to info@essancestylehouse.com and we will be happy to resolve the issue.
Lost and stolen parcels
Once your order has been shipped, we cannot accept responsibility for any lost or stolen parcel. Please file a complaint with the parcel service.
We do not issue replacements/refunds on items that have been marked as 'delivered' by postal services or are unclaimed pickup. If your tracking information indicates that the package has been delivered but you did not receive it. Please contact USPS immediately + file a claim.
Processing Time
Our candles are handmade and poured in small batches. Imperfections and slight color variation may be present however we embrace these as unique characteristics of each piece.
Once an order is placed, it may take up to 2-4 business days to be fully processed & you will receive a notification (email or SMS) once your order has been shipped. If you have any questions about your order, please contact us via email at info@essancestylehouse.com
Returns
All sales are final and returns are not accepted at this time. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate and resolve the issue.
Damaged Items
Due to the delicate nature of our goods, candles can sometimes arrive damaged if improperly handled while in transit to you. In the unfortunate event that an item arrives damaged, please photograph and document the incident within three (2) days of receiving your item. Submit photos of item damage/defect and full packaging via email to info@essancestylehouse.com and we will be happy to resolve the issue.
Lost and stolen parcels
Once your order has been shipped, we cannot accept responsibility for any lost or stolen parcel. Please file a complaint with the parcel service.
We do not issue replacements/refunds on items that have been marked as 'delivered' by postal services or are unclaimed pickup. If your tracking information indicates that the package has been delivered but you did not receive it. Please contact USPS immediately + file a claim.
